Refund policy

🔄 Return & Exchange Policy – The Vape Guys Pakistan

At The Vape Guys, customer satisfaction and product quality are our top priorities. We’ve created this clear return and exchange policy to help you shop confidently at our online vape store in Pakistan.

✅ Refund Method

Refunds will always be issued to the original payment method used during purchase.
For example: if you paid by card, the refund will go back to the same card.

🛡 Warranty & Coverage

We offer a 7-day limited warranty on most vape devices and accessories, except for products that can’t be returned due to hygiene and re-use reasons:

  • E-Liquids

  • Coils & Tanks

  • Batteries

  • Drip Tips & Mouthpieces

  • Atomizers

We strongly advise customers to check these items carefully before leaving our store or upon delivery. Returns or exchanges are only possible if these products arrive damaged during shipment.

📩 How to Request a Return or Exchange

If you receive a damaged, faulty, or defective item, please:

  • Email us at thevapeguyspk@gmail.com within 7 days of purchase.

  • Include clear details and photos of the defect.

  • Make sure to return all original packaging and included accessories.

All returns must be sent to:
📍 The Vape Guys Shop, Link Road, Wapda Town, Gujranwala, Pakistan
📞 +92 304 0000927

Note: Shipping charges are non-refundable, and the customer pays any additional shipping costs for returns.

🔁 Exchange or Store Credit

If your product is not defective but you still want to exchange:

  • Contact us within 7 days of purchase.

  • We’ll offer an exchange for another item in the same category or store credit toward a future purchase.

  • No cash refunds for non-defective items.

  • Additional shipping and handling costs are paid by the customer.

⚠ Situations Where Refund or Exchange Is Not Possible

We won’t offer refunds or exchanges if:

  • The product has been altered, repaired, or modified by anyone other than The Vape Guys.

  • It’s been physically damaged or misused.

  • It’s used outside of the recommended purpose or manual guidelines.

  • Items arrive back to us damaged during return shipping.

  • Parts, accessories, or packaging are missing.

  • Items have been exposed to extreme heat, water, or improper storage.

  • Tanks and mouthpieces: returns are accepted only for manufacturer defect within 7 days, and must be in new condition.

📦 Return Condition & Timeline

  • Items must be returned in like-new condition, with original packaging and all included parts.

  • For a successful return or exchange, products must be sent to us within 15 days of notifying us via Email , Call or WhatsApp.

  • Be sure to describe the defect in detail and include clear photos in your email.

🔍 Need Help?

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